Download Cambridge University Press Network Theorizing Knowledge Work by Leslie Bethell PDF

By Leslie Bethell

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Extra resources for Cambridge University Press Network Theorizing Knowledge Work in Telecommunications

Sample text

And, as Jeannie found out, CLEC Provisioning places two orders: one at each end. ” Yet this difference had been hidden successfully for months until exposed by the rupture Jeannie describes. It turns out that sometimes a long distance prem to prem can be handled more cheaply by CLEC Provisioning: they order one end through Telecorp and connect locally to whatever company is handling the long distance and the other end. This move, though handled by CLEC Provisioning, was coordinated by the LD provisioners (network coordination).

When these actants betrayed Telecorp by being cut, by going down in a power failure, or by escaping from the backyard, Telecorp had to attend to these ruptures as quickly as possible and to reenroll the actants. Telecorp’s actor–network was thick with actants, but particularly texts, which strengthened and lengthened the network, kept actants in line and reenrolled traitors so Telecorp could provide coherent, unitary service. These texts were the lightest and least substantial of allies – slips of paper, streams of characters on a screen, manila folders.

We’ll also talk about the implications for training and learning in distributed organizations. In Chapter 7, we return to the question that drives this book: How does Telecorp function when the right hand doesn’t know what the left hand is doing? Chapter 7 concludes with thoughts on net work, particularly in terms of how workers, managers, researchers, and theorists can better address it. Activity theory is well positioned to study knowledge work, probably better positioned than actor–network theory for reasons that will become clear in Chapter 6.

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