Download Bridging the Culture Gap: A Practical Guide to International by Penny Carté PDF

By Penny Carté

'As an American who has labored in Europe for the prior three years, i locate "Bridging the tradition hole" to be a realistic advisor for speaking and influencing throughout cultures. The authors use genuine and interesting anecdotes, so one can aid readers to appreciate their very own tradition, and other's reactions to it within the context of daily enterprise' - Gary Kuusisto, Director, ecu studying & improvement, The Gillette corporation. 'This booklet can provide a realistic perception into cross-cultural communique in company this present day, established partly at the Canning team's deep adventure in education over 1,000 managers and experts in a different Franco-Japanese experience. each foreign expert may still locate meals for notion during this booklet' - Francois Foix, Human assets Coordinator, Renault-Nissan.'Full of real-life examples and useful suggestion which displays the event and abilities of its masterful yet unpretentious authors' - Andreas Molck-Ude, Head of Africa and heart East department, Munich Re. 'Canning deals tricky and in depth education, yet incredible effects. i feel this ebook will do an identical factor for someone searching for good fortune in cross-cultural company' - Takashi Kashiwagi, Head of worldwide Regulatory Approvals and advertising and marketing aid, Aventis Japan. As globalization gathers momentum, the touch among company humans from different international locations is turning into extra common. The extra nationwide obstacles a firm crosses, the higher the scope for false impression and clash. To be triumphant across the world, it's necessary to have the ability to holiday the obstacles of tradition, language and set styles of thinking."Bridging the tradition Gap", written by means of of Canning's such a lot skilled running shoes, is a distillation of a long time' paintings and is predicated at the real-life enterprise occasions in their foreign consumers. you can find out tips on how to: interpret the get together line; converse with sort; get your message throughout; play the dialog video game; be delicate to different cultures; brain your manners; keep away from the standard pretend pas; win the deal; and, a lot more. filled with attention-grabbing situations, cultural know-how scales, conversation type exams and functional suggestions, this full of life advisor may also help a person - of any nationality - to develop into a greater communicator. no matter if you are making plans to provide a presentation to a cross-cultural crew or approximately to barter with an in another country consumer, "Bridging the tradition hole" will make sure that your cultural knowledge antennae are good tuned.

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Extra resources for Bridging the Culture Gap: A Practical Guide to International Business Communication

Example text

Nepotism Some cultures put nepotism in more or less the same category as corruption. Others regard giving jobs or contracts to members of their family, or clan, as a perfectly normal, logical and acceptable thing to do. On the status scale we looked at in Chapter 2, the former would probably lean towards the left; the latter to the right: And when people from opposite ends of this scale meet, they’re often genuinely puzzled by one another’s attitudes: A Swedish company had established very clear global purchasing guidelines: no more than 30 per cent of any particular item could be supplied by one vendor; quotes had to be obtained from at least three different suppliers; and contracts were to be awarded purely on the basis of price, delivery terms, reliability and quality.

Difficult? In what way? What would he say if you told him we wanted to change it? What would you and your colleagues usually do in this kind of situation? By showing empathy, Jean-Claude kept all the channels of communication open. As a result, at least he stands some chance of getting the schedule changed without damaging the relationship. Maybe Toshiyuki will suggest that Jean-Claude should ask the French boss to speak to the Japanese boss. Maybe he’ll have some other proposal. Or perhaps he’ll simply repeat that the whole situation is very difficult for him.

He asked Canning to run a series of cross-cultural workshops. The first one was with the Japanese team. Our consultant asked them to role play a few typical business situations and then discussed the various cultural issues that arose. During one of these discussions, Toshiyuki suddenly exploded: ‘But that’s just typical of the French! They never stick to an agreement. Jean-Claude changed the project schedule after I had submitted it to my boss. This is totally unacceptable. ’ Jean-Claude certainly didn’t cynically set out to renege on (break) an agreement, or to make Toshi’s life difficult.

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